How the Process Works

Process Overview

Getting an eSIM from Airallo Mobile is a straightforward digital process. From purchase to activation, the entire process typically takes under ten minutes. The timeline below shows each stage at a glance. Consult the selection matrix before starting to ensure you choose the right plan.

Step-by-Step Guide

1. 1

   Learn the Terminology

   Review the glossary on the FAQ page to understand key eSIM concepts.

2. 2

   Check Device Compatibility

   Verify your device supports eSIM using our compatibility guide.

3. 3

   Explore Plan Options

   Browse the Services page to understand available plan categories.

4. 4

   Check Coverage

   Confirm your destination on the Service Area page.

5. 5

   Compare Plans

   Use the Pricing matrix to select the best plan for your needs.

6. 6

   Purchase

   Complete the secure checkout process.

7. 7

   Receive QR Code

   Check your email for the eSIM QR code.

8. 8

   Install eSIM Profile

   Follow the installation guide for your specific device.

9. 9

   Configure and Test

   Set up dual-SIM settings and verify the profile is installed correctly.

10. 10

    Travel with Confidence

    Your eSIM connects automatically at your destination.

Preparation Checklist

Before purchasing your eSIM, work through the following checklist to ensure a smooth experience.

Boundaries and Exceptions

The following limitations and exceptions apply to all Airallo Mobile eSIM plans. Please read these carefully before purchasing.

• eSIM plans are data-only. Voice calls and SMS are not included.
• eSIM profiles are locked to the device on which they are installed and cannot be transferred.
• Deleted eSIM profiles cannot be restored. A new plan must be purchased if the profile is accidentally deleted.
• Plans are valid from the date of first use, not the date of purchase.
• Unused data is forfeited at the end of the validity period and does not roll over.
• Coverage is subject to local network availability and may vary within a country.
• Plans are for personal use only. Commercial resale of data is prohibited.
• We do not offer plans for countries subject to international sanctions or where eSIM is legally restricted.
• Activation in a country not covered by your plan will result in no connectivity — not unexpected charges.
• Customer support is available during UK business hours (Monday–Friday, 9:00–17:30 GMT).

Support During the Process

If you encounter any issues during the purchase or installation process, our support team is available to assist. Contact us at [email protected] with your order number and a description of the issue.

For common installation issues, refer to our FAQ page, which covers the most frequently encountered problems and their solutions.

Back to Selection Matrix   FAQ