About Airallo Mobile

Who We Are

Airallo Mobile is a UK-based eSIM service provider specialising in digital mobile data plans for international travellers. We are part of the Aitalo group of eSIM services, operating under the domain airallomobile.online. Our headquarters are located at 33 King William Street, London EC4R 9AS, England.

We launched with a clear purpose: to make international mobile data simple, affordable, and transparent. Traditional roaming charges have long been a source of frustration and unexpected expense for travellers. eSIM technology offers a better alternative — and we are committed to making it accessible to everyone.

Our service is entirely digital. There are no physical products to ship, no SIM cards to lose, and no waiting. From the moment you complete your purchase, you can be connected to a local mobile network at your destination within minutes.

Our Mission

Our mission is to provide reliable, affordable, and transparent eSIM data plans that empower travellers to stay connected wherever they go. We believe that access to mobile data should not be a luxury or a source of financial anxiety when travelling abroad.

We achieve this by:

• Partnering with reputable mobile network operators in each country to ensure quality coverage.
• Displaying clear, all-inclusive pricing with no hidden fees or unexpected charges.
• Providing comprehensive documentation and support to help customers make informed decisions.
• Maintaining honest and realistic descriptions of coverage, speeds, and limitations.

How We Work

Airallo Mobile operates as a mobile virtual network operator (MVNO) reseller. We do not own physical network infrastructure. Instead, we partner with established mobile network operators (MNOs) in each country to provide local data connectivity through their networks.

When you purchase an eSIM plan from us, you receive a QR code that contains your eSIM profile. This profile is downloaded onto your device's embedded SIM chip, allowing it to connect to our partner network in your destination country. The entire process is digital and typically takes under five minutes.

Our Values

Transparency

We display all prices, limitations, and conditions clearly. What you see is what you pay.

Reliability

We partner only with network operators who meet our quality standards for coverage and speed.

Simplicity

We design our service to be easy to understand and use, even for first-time eSIM users.

Honesty

We do not make exaggerated claims. We describe our service accurately, including its limitations.

Responsiveness

We aim to respond to customer enquiries within 4 business hours during UK working days.

Our Team

The Airallo Mobile team is based in London, England. Our team includes specialists in telecommunications, customer experience, and digital product development. We are a small, focused team committed to delivering a high-quality service.

We do not publish individual team member details on our website for privacy reasons. If you have a specific enquiry for a department, please use the contact form on our Contacts page.